1. Ticket
The Voucher is a prepaid pass which, subject to compliance with the general conditions of sale below, allows you to receive a ticket issued by the driver when boarding the vehicle. This ticket is issued in exchange for the voucher after verification of its validity.
2. How to use
The driver will receive this voucher when boarding the vehicle and will issue you a final ticket.
3. Publicity of the contract
These conditions of sale explain the contract of carriage. They are edited in order to become acquainted with them before the contract is definitively formed.
4. Conditions for purchasing your voucher
The sale for transport on the same day of purchase is not possible, the deadlines of receipt of payment by the operators and receipt of the voucher on your email and printing, require a minimum of 24 hours between your purchase and your transport. The purchase is only effective upon full payment of the ticket. The conditions of purchase set out below are an integral part of the contract between you and Keolis Alpes Maritimes for transport to Cannes and Vallauris / Antibes or TRANSDEV Monaco concerning transport to Monaco / Menton for your voucher purchase. Once your voucher is purchased, it gives you access to the chosen line within the limit of available seats in the vehicles.In case of high affluence you may have to wait for the next departure without this entitles you to reimbursement or compensation.
5. Prices
The applicable rates are those mentioned in the rates tab. In the event of a dispute, drivers and inspectors may be required to refuse the validity of a voucher to offer the customer to buy a ticket on board the vehicle. Only the commercial services of Keolis Alpes Maritimes and Transdev Monaco (see Article 13) have jurisdiction over financial disputes for online payment.
6. Modification or cancellation
The voucher is only valid for the date of travel, the direction and potentially the number of travelers entered during the purchase. Once your voucher purchase is confirmed, these mentions are no longer modifiable or subject to cancellation.
7. Lost or stolen ticket
Any ticket destroyed, lost, stolen or not printed is not refunded. The customer is responsible for printing his voucher: any part presented in poor condition, illegible or with partial printing will be likely to be refused by the driver.
8. Refund
The only possible cases of reimbursements are as follows: Flight cancellation, strike of the coach operator, race not made or delay of more than 2 hours in the realization of the services. Any refund request made following a missed flight by default of the carrier is limited to the value of the ticket and may not exceed it. Any request for reimbursement must be accompanied by a copy of the ticket and all necessary supporting documents that will be requested. The refund request must be made before the date of travel indicated at the time of purchase. It is the customer's responsibility to contact our sales department (see article 13) to justify any refund request. This request will be subject to automatic costs related to the administrative processing of the file in the amount of 5 euros which will be deducted from the possible refund.
9. Misuse of the ticket
A payment of fines is indicated in each of the coaches. In the event of misuse of the ticket or attempted fraud, a report of infringement will be drawn up. This is established on the basis of the facts found, regardless of whether you are acting in good or bad faith.
10. Schedules
Timetable changes may occur during the year, it is your responsibility to check the schedules of your line which are available on the Niceaiportxpress.com site as on the zou.maregionsud.fr site. Careful! The timetables indicated on the timetables are subject to hazards and given for information only. It is up to the passenger(s) to plan the choice of his bus schedule according to the constraints related to the flight on arrival or departure, and by integrating the possible vagaries of the bus lines.
11. Conditions of travel
A. Boarding Passengers must arrive at the boarding point at least 5 minutes before the departure time indicated on the ticket. As boarding points are public, changes may occur at the request of the local authorities, the stops served are present on the timetables that you consult on the website Zou.maregionsud.fr
B. Baggage Passengers are allowed to carry free of charge 1 piece of hand luggage with dimensions less than 160 cm (L + W + H) or a pair of skis. An additional suitcase with a dimension of less than 16O cm will be charged 1 €. Oversized luggage with a dimension greater than 160 cm is charged at the rate of 5 € including skis beyond a pair or with another piece of luggage. Some vehicles are equipped with interior luggage racks, a user manual is present in the vehicles. Your luggage remains under your sole responsibility during the trip.
C. Animals Animals are allowed in Zou coaches for 5 € per animal as long as they are accompanied by their master and they respect the constraints of the categories set by law (for categories 1 and 2 the muzzle is mandatory (the Rottweiler, the Mastiff, the American Staff, the Tosa ...). : Guide dogs for the blind and assistance dogs are admitted without charging the 5 euros.
D. Behavior on board Mutual respect on board: It is not allowed to eat, drink, smoke, vape and carry dangerous and illicit materials.
For the well-being of all, any noise nuisance is to be avoided on board, listening to music / programs / series or other must be done with respect for other travelers by favoring headphones
Drivers or controllers will be able to ask any offender to respect the operating regulations posted in all our vehicles.
12. Obligations of the passenger
Any breach of the contractual provisions of Article 09 as well as the public order legislation in force may result in denied boarding. Keolis Alpes Maritimes and Transdev Monaco cannot be held liable to any passenger for the total or partial reimbursement of any compensation.
13. Complaints
The driver or ground staff are not entitled to settle complaints. Any complaint specific to an order made on the site niceairportxpress.com must be sent by email following the bus line concerned to the following addresses:
For lines 81 (ex 210) and 82 (ex 250): Contactazur@keolis.com
For line 80 (ex 110): responsable.pcc06@transdev.com
