Général conditions

1. The transport ticket

The digital transport ticket is a prepaid ticket that grants, subject to compliance with the general terms and conditions of sale below, the right to board a vehicle. This ticket must be presented to the driver upon boarding.

2. Usage mode

The driver will verify the proper validation of the transport ticket when boarding the vehicle. This ticket must also be shown to controllers in the event of ticket inspections on board.

3. Contract advertisement

These terms and conditions of sale detail the transport contract. They are published so that they can be reviewed before the contract is definitively formed.

4. Conditions for purchasing the digital transport ticket

Same-day transport is possible. The purchase is only effective upon full payment of the transport ticket. The purchase conditions listed below form an integral part of the contract binding you to Transdev Alpes-Maritimes. This purchase only applies to line ZOU! 80 Nice <> Monaco <> Menton. Once the ticket is purchased on the E-shop, it grants access to the line within the limits of available seats on the vehicle.
In case of high demand, you may need to wait for the next departure without any entitlement to a refund or compensation.

5. Rates

Applicable rates are those listed under the “Rates” tab. Drivers and controllers may, in case of dispute, refuse the validity of the ticket. In such a case, the passenger must purchase a new transport ticket from the driver. Only the commercial services of Transdev Alpes-Maritimes (see Article 12) have the authority over financial disputes.

6. Modification or cancellation

The digital transport ticket is only valid for the travel date, direction, and number of travelers specified at the time of purchase. Once your purchase is confirmed, these details cannot be modified or canceled.

7. Refunds

The only eligible cases for refunds are: Flight cancellation,Carrier strike,Trip not completed,Delay exceeding 2 hours in service execution.Any refund request following a missed flight due to carrier default is limited to the value of the transport ticket and cannot exceed it.
All refund requests must be accompanied by a copy of the transport ticket and all necessary supporting documents as required.
Refund requests must be made before the travel date specified at the time of purchase. It is the client's responsibility to contact our customer service (see Article 12) to substantiate their potential refund request.

8. Abuse of the transport ticket

A schedule of fines is posted in each coach. In the event of abusive use of the transport ticket or an attempt at fraud, an infraction report will be drawn up. This is based on observed facts, regardless of whether you are acting in good or bad faith.

9. Schedules

Schedule changes may occur during the year, and it is your responsibility to check the schedules of your line, which are available on the website niceairportxpress.com and zou.maregionsud.fr.
Attention! The schedules provided on the timetable sheets are subject to change and are given for informational purposes only. It is the traveler’s responsibility to choose their coach schedule according to constraints related to arriving or departing flights, including possible delays in coach line traffic.

10. Travel conditions

Boarding Passengers must be present at the boarding point at least 5 minutes before the departure time indicated on the transport ticket. Boarding points are public, and changes may occur at the request of local authorities. The served stops are listed on the timetable sheets available on the zou.maregionsud.fr and niceairportxpress.com websites. Luggage Passengers are allowed to carry one hand luggage under 160 cm (L + W + H) or one pair of skis free of charge. An additional suitcase under 160 cm will be charged €1. Oversized luggage over 160 cm, including more than one pair of skis or any other luggage, will be charged €5.
Some vehicles are equipped with interior luggage racks, with instructions available in the vehicles. Your luggage remains your full responsibility during the journey. Animals Animals are allowed on ZOU! coaches for €5 per animal, provided they are accompanied by their owner and comply with the legal constraints of specific categories (muzzle required for categories 1 and 2, such as Rottweilers, Mastiffs, American Staffs, Tosas, etc.). Guide and assistance dogs are admitted without the €5 charge. Onboard Behavior: Mutual Respect Eating, drinking, smoking, vaping, and carrying dangerous or illegal substances are not allowed on board. To ensure everyone's comfort, noise disturbances should be avoided; listening to music/shows/series, or anything similar, must be done with respect for other passengers, preferably using headphones. Drivers or controllers may ask any violator to comply with the operating rules posted in all our vehicles.

11. Passenger obligations

Any breach of the contractual provisions of Article 8, as well as the current public order legislations, may result in denial of boarding. Transdev Alpes-Maritimes cannot be held liable for any total or partial refund or compensation to any passenger.

13. Complaints

The driver or ground staff are not authorized to handle complaints. Any complaint regarding an order placed on the niceairportxpress.com website must be addressed via email, depending on the concerned coach line, to the following address: responsable.pcc06@transdev.com.